Mooers' Law

I came across an interesting law and thought of sharing it. 

Mooers’ Law:

"An information retrieval system will tend not to be used whenever it is more painful and troublesome for a customer to have information than for him not to have it." -- Calvin N. Mooers 

Reference: http://idratherbewriting.com/2011/05/09/mooers-law-and-implications-for-findability/

                  and Wikipedia